Maintenance

We take maintenance seriously

We take maintenance seriously. At FOCUS we know the importance of ensuring timely maintenance response times.
We have dedicated resources, and a Maintenance Team ready to respond to our Client’s maintenance needs. We seek to attend to every request within five working days or less for routine maintenance requests, and we have been doing this now for many years. This is a feature of our Maintenance Service.
Our Maintenance Team will report to the Client’s nominated contact person, and provide details of the remedial works, ensuring at all times to work within the constraints of the Client’s operations. Upon completion, every Client will be provided with a detailed Service Report. It will show exactly what we found at the site inspection, details of the issues discovered, the remedies applied and include images of the completed works.
We know that we are not as big as many of our peer group maintenance operators of today.
But we do know that we understand the needs of retailers, having worked in this industry since 1984.
We understand attention to detail. We understand the need for timely and responsive service.
This is EXACTLY what you can expect and what we guarantee you will receive from the FOCUS Maintenance Team.

Warranty

We warranty all our work. Generally, this is for a 12-month period following the completion of any project by FOCUS.
Your warranty will cover the works undertaken and materials used during the process of the fitout. General ‘wear and tear’ is generally not covered, but we are more than happy to attend to this under maintenance.
Warranty is something you should expect, but should never take for granted. You may be very surprised with some of the responses you get. So, always ask!

At FOCUS we are very clear about our warranty provisions, and they are fully disclosed to our Clients.

Focus shopfit Warranty
focus shopfit maintenance contracts

Preventative Maintenance

This is what FOCUS calls our scheduled, regular program of maintenance.
This could form a part of an ongoing Maintenance Contract, or could be considered separately.
Regular inspection, maintenance and servicing of your workspaces and equipment will ensure greater lifespan and faultless function of your investment.

REACTIVE MAINTENANCE

This is what FOCUS calls our ‘immediate response needed’ type of maintenance.
There is a misnomer that says that responding to such maintenance requests – a ‘fix it when it breaks’ type of request – is the cheapest form of maintenance. This is simply not the case, and for so many reasons may be the costliest form. At FOCUS we know, through our years of industry experience, that Clients who avoid regular maintenance, and rely solely on this reactive call for maintenance, often incur increased costs as a result.
Reactive maintenance requests for repair are inevitably URGENT, and as such they will always incur a call out fee.
They are often more complex, with resulting compounding failures that inevitably causes damage to other fittings or fixtures in the process.
A big-picture approach should be taken when considering a Maintenance Contract, as the true cost impacts of a reactive approach shouldn’t be discounted. These cost impacts include the effect on your operations if the required maintenance actually requires the closure of your business because of access or safety concerns. Business interruption, including staffing costs during periods such as these can be extremely expensive.
That said, we at FOCUS are always happy to assist you with your repairs and maintenance, regardless of the way you choose to manage it. We can make suggestions and give input on how to best prevent or reduce your maintenance costs, and include such expertise as design and product choice.

Contact Details

GET IN TOUCH

To learn more, or to request a Maintenance Service, please submit the following form.

    Name*

    Phone*

    Email*

    Category*

    Level of Priority*

    Attend immediately, extreme level of urgency

    Attend within 24 hours

    Attend within 7 days

    Attend when Maintenance Team is next in the area

     

    What Clients Say About Us

    “The team here were amazing, the refit looks fantastic and work speaks for itself but the way in which they went about the job was what has had the most impact for me and my team. All of the people brought on site were clean, considerate and respectful, not just of us but our members as well which has seen us through this process without one member complaint being received.”
    The gentleman came in yesterday and fixed the damage that we knew about. He was very professional and worked with and around the store staff and customers as they came into the store. I give him 10/10.
    We are very happy with the outcome of the fit out for Flight Centre. What your team has done looks awesome and it is the best shop in the mall in my opinion.
    I have to say that Focus and all the people that work there are all remarkably fantastic people who are a pleasure to work with, you have a fantastic team that make an incredible company. Keep up the great work!
    Thank you to Aaron, yourself and all the other guys behind the scenes for doing such an awesome job.
    It is a pleasure dealing with an organisation that shows the level of attention to detail and professionalism as Focus Shopfit does. For these same reasons, it is not surprising that those sentiments are shared among many within the shop fitting industry.
    On time and under budget!! Hard enough to achieve in Perth let alone in the Pilbara. Well Done!
    From the tendering of the stores then through to planning and the construction we have found the Focus Shopfit team to be highly professional in their approach and excellent in the execution. Keeping us informed at all times the way through the project.
    I asked Focus to defit one of our stores and the first thing that comes to my mind is the quality of the communication. The Project Manager was reliable and worked to tight deadlines co-coordinating sub contractors with ease. Problem solving and his interpersonal relationship make him a delight to work with. We had no major issues or obstacles that needed attention. I would definitely…
    HAVE YOUR SAY