WARRANTY
We warranty all our work. Generally this is for a period of 12 months on any project completed by Focus Shopfit. Your warranty will cover all the works and materials undertaken during the process of the fit out. General “wear and tear” are obviously not covered, but we are more than happy to attend to this under maintenance.
Warranty is something you should expect, but should never take for granted. You may be very surprised with the responses you get if you ask about warranty, always ask!
MAINTENANCE CONTRACTS
Maintenance is something we all detest, a little like insurance, we know that it’s required but would prefer not to have to do it. We know through experience that people who avoid regular maintenance, incur increased capital expenditure as a result.
If you are interested we will cater a maintenance contract specifically to suit your requirements. Because we have people working in your area regularly, we can avoid call out costs in this way.
You would never consider not taking out insurance, think carefully about maintenance and the possible benefits of a maintenance contract to protect your capital investments.
PREVENTIVE
There are areas of maintenance that will benefit from regular scheduled preventative maintenance. This could form a part of a maintenance contract or can be considered separately. Regular servicing will provide longevity and ensure you have faultless use of your equipment as and when you want for many years.
REACTIVE
Reactive maintenance is the lowest common denominator type of maintenance and as such is the most costly form. The misnomer is that it is the cheapest form. Reactive maintenance is fix it when it breaks. These repairs are inevitably URGENT and as such incur call out fees and also are generally more expensive as the damage is greater or whatever has “failed” will have also damaged something else in the process.
An interesting exercise that few undertake because it is depressing is to quantify the impact of reactive repairs or maintenance, don’t forget to include the impact these have on your business and staff costs. Business interruption can be extremely expensive.
We obviously are happy to assist you with all your repairs and maintenance regardless of what way you choose to manage it.
We will provide you with regular feedback and input on how to prevent or reduce your maintenance costs. This may lead to changes in your design, specifying a different product that is more suitable. There is no sense in using a cheaper product or item at the outset if it increases your overall maintenance costs.
What Clients Say About Us
“The team here were amazing, the refit looks fantastic and work speaks for itself but the way in which they went about the job was what has had the most impact for me and my team. All of the people brought on site were clean, considerate and respectful, not just of us but our members as well which has seen us through this process without… one member complaint being received.” Read more “Donna Gibbs – Branch Manager – P&N Bank Bunbury”
The gentleman came in yesterday and fixed the damage that we knew about. He was very professional and worked with and around the store staff and customers as they came into the store. I give him 10/10.
We are very happy with the outcome of the fit out for Flight Centre. What your team has done looks awesome and it is the best shop in the mall in my opinion.
I have to say that Focus and all the people that work there are all remarkably fantastic people who are a pleasure to work with, you have a fantastic team that make an incredible company. Keep up the great work!
Thank you to Aaron, yourself and all the other guys behind the scenes for doing such an awesome job.
It is a pleasure dealing with an organisation that shows the level of attention to detail and professionalism as Focus Shopfit does. For these same reasons, it is not surprising that those sentiments are shared among many within the shop fitting industry.
On time and under budget!! Hard enough to achieve in Perth let alone in the Pilbara. Well Done!
From the tendering of the stores then through to planning and the construction we have found the Focus Shopfit team to be highly professional in their approach and excellent in the execution. Keeping us informed at all times the way through the project.
I asked Focus to defit one of our stores and the first thing that comes to my mind is the quality of the communication. The Project Manager was reliable and worked to tight deadlines co-coordinating sub contractors with ease. Problem solving and his interpersonal relationship make him a delight to work with. We had no major issues or obstacles that needed attention. I would definitely… use Focus again. Read more “I asked Focus to defit”